ConCualPago Support
Quick answers and a direct way to contact us.
Frequently asked questions
How do I add or edit a card?
Open “My cards.” Use “Add card” to enter an alias, closing day, and payment due day. To change it, tap the edit icon on the card.
How do I add the widget?
Press and hold an empty area on your home screen, choose “Widgets,” find ConCualPago, and drag the widget onto the screen. Exact names may vary by device manufacturer.
Why can the recommendation change near the closing date?
The bank may post a transaction on the same day or later. ConCualPago shows a notice and an alternate scenario when that uncertainty exists.
How do I change the language?
On supported Android versions, open Settings → Apps → ConCualPago → Language. You can also change the device language.
How do I delete my data?
Delete individual cards under “My cards.” To remove everything, use Settings → Apps → ConCualPago → Storage → Clear data, or uninstall the app.
What if the estimated days do not match my bank?
Check your configured closing and payment days and review the date when the bank posted the purchase. If the issue remains, email a non-sensitive example to support.
You can also read our Privacy Policy, Terms of Use, and instructions to delete your data.